Experience Strategy Executive

At InnovateX Solutions, we are redefining customer and employee experiences through cutting-edge strategy and digital transformation. As our Experience Strategy Executive in Bangka Belitung, you will lead the vision, design, and implementation of our customer experience initiatives. With a focus on data-driven insights and innovative solutions, you'll work closely with cross-functional teams to create seamless, personalized experiences that drive customer loyalty and business growth.

In this role, you'll be responsible for developing and executing customer experience strategies that align with our company's vision. You'll conduct user research, analyze customer feedback, and leverage tools like Google Analytics and Salesforce to identify trends and opportunities. By collaborating with our design and development teams, you'll ensure that our customer experience initiatives are not only strategic but also feasible and scalable.

Join us in Bangka Belitung and be part of a dynamic team that's shaping the future of customer experience. With a competitive salary of Rp 35.000.000 - Rp 50.000.000 per bulan, this is an exciting opportunity to grow and innovate in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Lead the development and implementation of customer experience strategies that align with business goals.
• Conduct user research and analyze customer feedback to identify trends and opportunities.
• Collaborate with cross-functional teams to create seamless, personalized customer experiences.
• Leverage data-driven insights from tools like Google Analytics and Salesforce to inform strategy.
• Ensure that customer experience initiatives are feasible, scalable, and aligned with our company's vision.
• Monitor and evaluate the performance of customer experience initiatives, making data-driven recommendations for improvement.
• Stay up-to-date with industry trends and best practices in customer experience.
• Mentor and develop the skills of team members in customer experience strategy.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer experience strategy, with a proven track record of success.
• Strong understanding of customer journey mapping and experience design principles.
• Proficiency in tools like Google Analytics, Salesforce, and other customer experience platforms.
• Excellent analytical and problem-solving skills, with the ability to make data-driven recommendations.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Certification in customer experience strategy (e.g., CXPA, ACX) is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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